Hiring Software Support Specialist

 

Who are we?


We are a small and stable tech company with plenty of room to grow. We’ve been around since 2001, with no investors to tie us down. Our software makes real people’s lives easier every day, letting those in the construction industry focus on what they do best.

 

We embrace our contradictions. We are a progressive, modern software company using the latest technology to support one of the older industries — one that tends to lag behind on the innovation front. Despite our small size, we serve clients from all over the world. We move fast by nature, but we’ll guide you as you get up to speed.

 

We also happen to be conveniently located about 20 feet from the nearest BART station.

 

Who are you?


You are a compassionate and dedicated problem-solver. You know how to take technical language and break it down for people who may have only ever used a computer for work. Your experience shows a profound capacity for patience and empathy, and a curiosity for how things could work better.

 

And glowing recommendations from your past customer support experience definitely wouldn’t hurt.

 

What’s the job?


As a Software Support Specialist, you’ll be the first point of contact for our customers. You’ll represent the company to them, but you’ll also be our customers’ primary advocate to the rest of our company. Your job is to ensure that customers get all they can out of our software. You will be responsible for providing customer support, documentation, and training.

 

Here’s all that in convenient list form:

 

Responsibilities


  • Be the first point of contact for all customers’ product issues and manage the resolution of those issues to ensure customer satisfaction.
  • Provide product support via phone, email, and online with patience and professionalism.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every contact.
  • Update and maintain customer records in customer management system and incident tracking software.
  • Become an expert in the functionality of our software. Remain current on new software features and functions.
  • Develop an overall understanding of scaffolding and the scaffolding industry.
  • Create clear written instructions for users.
  • Communicate simply and effectively the capabilities and functionality of the software as they are relevant to the customer’s business processes and objectives.
  • Inform development department of customer issues and feature requests.
  • Ability to work independently and be self-starting with minimum direction.
  • Serve as a customer advocate.

 

Skills & Experience


  • Bachelor’s degree, degree in a technical or training discipline, or equivalent work experience.
  • Minimum of 3 years of successful work experience in support and/or training of end-users in software, including demonstrated experience with both technical and non-technical audiences.
  • Excellent spoken and written English skills.
  • Strong computer skills and ability to learn new programs quickly.
  • Strong familiarity with Windows/PCs and Microsoft Office.
  • Excellent interpersonal skills with a genuine enthusiasm for our products.
  • Creative problem-solving.
  • Effective interaction within all levels of an organization – both internally and externally.
  • Add value immediately to a fast-paced environment.
  • Ability to identify gaps and take initiative to recommend improvements.
  • Ability to work independently and be self-starting with minimum direction.
  • Demonstrated ability to respond effectively to multiple conflicting priorities, manage changing priorities and respond to unexpected changes.
  • Empathy and interest in other cultures.
  • Scaffolding or construction business experience is a plus.

 

How do I apply?


A cover letter is required. It should clearly state your experience providing support and training to both technical and non-technical software users.

No matter how good the resume, applications without a cover letter will not be considered.

Please email your cover letter and resume to careers@avontus.com.

Check out our website: www.avontus.com

With Casters, Scaffold Designer Is On a Roll!

Casters have been one of our most requested features. Now you can add casters to any or all verticals of any scaffold tower. Choose between two types of casters, fixed and adjustable.

Add Casters to any Scaffold

Use the Bay Details window to add casters to any scaffold tower. The new “All” column makes adding changes to all verticals or sides even easier!

Choose Between Fixed and Adjustable Casters

To adjust the length of any caster, select Adjustable Caster set the Jack Height

 

Add any Size Casters

Use the Material Master to add any size Casters

New Scaffold Designer

Avontus Software is pleased to announce that Scaffold Designer 2017 version 6.1.404 is available for update for those under a current subscription.

RAMPS

The new Scaffold Designer enables you to create sloped scaffold ramps, decks and guardrails, with parts that are accurately counted in the BOM, and viewed in Scaffold VR!

CASTERS

One of our more requested features, Scaffold Designer now supports fixed and adjustable casters.

SCAFFOLD VR

Scaffold VR is available to everyone. Click on the links below to download and use for free.

 

 

         

  Apple App Store                  Google Play Store               Windows Desktop

 

PERFORMANCE

Scaffold Designer’s performance has been improved by about 50%, especially for designs with many side brackets.

The drawing file size have also been reduced by about 70% of what they were in previous versions. Even if you open old drawings in this new version of Scaffold Designer and save them, the resulting file will be reduced by about 70% of its original size.

SHORING AND DECKING

Use the new Beam Object to represent any scaffold part, and Scaffold Designer will accurately list it in the Bill of Materials (BOM). To make the new part appear in the BOM, add it to the Material Master, which makes it available across all your designs. You can then use the part number for the new object and Scaffold Designer will include it in the BOM.

You can also add non-scaffolding objects (such as plywood) as parts that will be included in the Material Master, and add them to a stencil library for use in any drawing.

 

SCAFFOLD VR VIEWER

Fly through your scaffolding with the VR Viewer. The viewer is still free to all new and current customers, To get your free viewer upgrade your Scaffold Designer to the current version. The price has also been significantly reduced if you wan to buy one for your customers or co-workers to view your models.

 

                          

 Amazon US                                   Amazon UK

Free Scaffolding Software You Can Count On

Originally posted on Wednesday, November 19, 2014

Scaffold Counter, the free AutoCAD plug-in you can count on, is now available in the AutoCAD App Store

CREATE 3D SCAFFOLD MODELS IN A SNAP, LITERALLY

Snap together basic materials or pre-fabricated scaffold bays and towers to create 3D models for frame, ring-type, and Kwikstage scaffolding. Pedestrian walkways, rolling towers, stairs, and even complex industrial builds like LNG modules are all possible with Scaffold Counter. And, as the name implies, everything is counted for you.

WHAT ELSE CAN SCAFFOLD COUNTER DO? 

As it turns out, lots! Scaffold Counter provides an instant bill of materials (BOM), weight charts, and other reports. And, because it integrates with Avontus Quantify, you can easily create estimates with rates and new jobs.

free-software-1

TRUSTED BY INDUSTRY 

“I’ve been using Scaffold Counter since 2012 and have found it a tremendous time-saver. The integration with Quantify for inventory control of our scaffolding asset helps keep everything under control.”

Dave Clark
Contracts & Design Manager
MAS Asia Pacific
 free-software-2

INTEGRATES SEAMLESSLY WITH NAVISWORKS

free-software-3

By: Brian Webb

 

Scaffold-Counter

Free Scaffold Design Software. Seriously.

Originally posted on Tuesday, April 30, 2013

View the complete newsletter here.

Ali Hajighafouri- Product Evangelist, Avontus Software

While we already offer an easy-to-use, standalone design and estimating tool for salespeople and estimators (Scaffold Designer), we want to help out engineers and others who are working in AutoCAD, too. That’s why we’ve released Scaffold Counter, a cost-free add-on to AutoCAD 2012-2015 for both 32- and 64-bit.

Scaffold-Counter

bom-graph

 

What can a free tool do?

As it turns out, quite a lot! Scaffold Counter includes drawing blocks for frame, tube and clamp, ring-type, and Kwikstage scaffolds (with more planned). It also provides an instant count of materials used, weight charts, and other reports. And, because it integrates with Quantify, you can easily create estimates with rates and new jobs.

What kinds of designs can I make with Scaffold Counter?

Just about anything! The tool also includes some basic builds already designed for you. Pedestrian walkways, rolling towers, stairs, and even complex industrial builds like LNG modules are all possible with Scaffold Counter. And, as the name implies, everything is counted for you.

 

How do I get Scaffold Counter?

Easily! Just visit www.scaffoldsoftware.com to learn more. Or, just click the Install Now button to learn more and get the tool.

Avontus products save time.

Design and estimating are just the beginning of a scaffolding project. Scaffold Designer and Scaffold Counter both integrate with Quantify so you can easily add rates to estimates and mobilize materials for jobs. Just look for the Quantify button in the Bill of Materials.

Thanks for reading!

I hope you find Scaffold Counter to be a big help. Spread the word about this free tool and help your fellow engineers, too! Don’t hesitate to share your feedback with us, and if you need tools for non-AutoCAD users, or to manage your scaffolding business, we’re here to help. Click here to contact me for a demo and find out why scaffold companies of all sizes worldwide choose Avontus for their estimating, inventory, job, and billing management software.

Cheers,

Ali

Special Offer!

Using Abacus or iRent? Time to upgrade! Windows 8 is now available. Ensure your critical systems are compatible! New customers, purchase Quantify before July,1 2013 and get $1000 off your first license!

By: Michelle Caskey

Scaffold-Counter-in-Top-Downloads

Scaffold Counter in Top Downloads

Originally posted on Sunday, January 25, 2015

In just a few short months Scaffold Counter, our free scaffolding software for AutoCAD, has risen to the top of the Most Downloaded category on the AutoCAD app store. If you’re using AutoCAD, be sure to try out this free app in the AutoCAD App Store. Scaffold Counter works on AutoCAD versions 2012, 2013, 2014, and 2015 (both 32-bit and 64-bit).

Scaffold-Counter-in-Top-Downloads

Scaffold Counter is fully integrated with Quantify 2015 to take your scaffold materials to the next level with estimates, equipment management, and rental/hire billing.

Contact sales for a free demonstration of our software.

By: Brian Webb

Scaffold Designer 2015 is Here!

Originally posted on Wednesday, January 21, 2015

The best scaffolding software just keeps getting better! Avontus is proud to announce the latest release of Scaffold Designer, our easy-to-use scaffolding design and estimating software.

STAIR TOWERS

From 4-leg to 16-leg stair towers, Scaffold Designer’s completely redesigned Stair Tower control now offers 32 stair combinations for Ring/Cup type Scaffold and 27 combinations for Kwikstage.
Scaffold-Designer-2015-is-Here!

Added options for stairway and guardrail materials ensure your drawing, and your Bill of Materials, match your actual build. See more now in our Stair Towers help video.

  • Ladders, New Materials, Bay Details, and More
  • This feature-packed release includes:
  • Flexible ladder settings and options
  • Advanced material options
  • Support for new materials, like child-safe guardrails
  • 3D vector copy of model view
  • Expanded bay customization, including skipped verticals and top level bracing

If you would like to schedule a demonstration of our software please contact us today.

Quantify Cloud and Designer Pay-As-You-Go

Originally posted on Monday, June 2, 2014

See the complete newsletter here.

Affordable software to manage your scaffold, formwork, or industrial services company.

PICK YOUR PRICE

Introducing cloud and pay-as-you-go pricing options for all Avontus software products. On-premise or in the cloud, it’s your choice. With a small startup cost and a minimal monthly fee, you can have the best software available for scaffolding, formwork and industrial services companies.

SWITCH EFFORTLESSLY

You can start with a budget-friendly cloud-hosted or pay-as-you-go solution, and as your company grows, you can quickly convert to on-premises, if needed.

QUANTIFY CLOUD

The exact same feature-rich version of Quantify is available in the cloud. Quantify was built from day 1 to evolve with the ever-changing needs of scaffolding, formwork, and industrial services companies. Quantify Cloud offers a low-cost, server-free solution without any per-user charges. This includes our fully-featured API, which allows your developers to tie our logic and data into your custom back-office solutions. With a single monthly fee, all of your customers and employees can do exactly what they need to do, all with no IT involvement.

  • 99% up-time
  • Servers located across the globe
  • No IT involvement needed
  • Automatic updates to the newest features
  • Regular backups
  • Quantify Web included with each subscription
  • From $349/month!

PAY-AS-YOU-GO

If you are on a budget or have a temporary need for design software, you can purchase a Pay-As-You-Go license. Pay-As-You-Go also has a minimal startup cost and a small monthly fee. Pay-As-You-Go is installed on your desktop, laptop, or tablet, and is easily activated and de-activated.

Scaffold Designer for Cup, Ring, and Kwikstage: $249

Scaffold Designer Kwikstage-only: $149

Handset Designer for Symons-style forms: $149

GETTING STARTED

As with our on-premises offering, full implementation, data conversion, and customized training is included in your purchase of Quantify Cloud and Pay-As-You-Go products.

ONGOING SUPPORT

Cloud and Pay-As-You-Go customers receive the same highly-responsive and professional support as our on-premises customers.

UPDATES

Software updates are automatic and require no IT assistance. The cost of all updates is included in the subscription fee. Whenever our software is updated, web-based training specific to new features is provided at no additional cost for subscribers worldwide. View the training schedule.

Contact us for a Free Demo

By: Michelle Caskey

Announcing Handset Designer R5

Originally posted on Saturday, February 1, 2014

View the complete newsletter here.

Handset Designer Avontus is proud to announce the new release of our popular formwork software, Handset Designer. First released in 2003, this new version also works under our subscription model pricing, which means you can purchase Handset Designer outright, or, if you’re operating under a limited budget, you can purchase Pay-as-you-go, which has a small startup cost and a monthly payment. Details can be found on our Handset Designer Purchase page, which also contains upgrade information for existing users.

 

What’s New?

  • Handset Designer is now an Add-In for Microsoft Visio 2013 on Windows 7, 8, and 8.1 (Visio will not run on XP or Vista). Avontus is an authorized reseller for Microsoft Visio 2013, which is included in each purchase.
  • Integration with our robust, industry-proven inventory and billing software, Avontus Quantify. In just a few button clicks, Handset Designer materials can be pushed out to an estimate. The estimate can be converted to a reservation of materials, shipped to the jobsite, and optionally billed for per-piece or square foot rental, and others.Contact us today for a free online demonstration and trial.
  • You can now turn off 24” panels to eliminate them from the design. Previously these were always included, since they’re the major component.
  • Handset Designer can be taken into the field on a tablet or a Microsoft Surface computer for fast and easy estimates on the go.
  • Administrator access for running the software is no longer required.
  • Help system is now available on Avontus Assist.

Compatible with Harsco Mod-U-Form, EMI EliteSymons Steel-Ply, Universal Uni-Ply, Red-Form, and many others. If your company has any handset forms, this software is a must!

By: Michelle Caskey

Quantify is Now in the Windows Store

Quantify is Now in the Windows Store

Originally posted on Thursday, May 9, 2013

If you’re thinking about upgrading to Windows 8, we want you to know that Quantify has been accepted into the Windows Store. In order for an application to be accepted into the Windows Store, Microsoft must first rigorously test it, to ensure compliance with Windows 8.

We’re pleased to be the first and only software application in the scaffolding industry that meets their stringent requirements.

Quantify is Now in the Windows Store

By: Brian Webb